T-Mobile Prepaid Refill Website Sucks!
I’m currently using a T-Mobile prepaid phone which gives me 1500 minutes of talk time for $30 a month. The price is not the best you can get in the market, but is definitely pretty good. I settled for the plan because I already have an unlocked GSM phone.
If you want to add money to the account though, you have 2 painful options. The best option is to go to a store, but that requires locating a store nearby and finding time to drive there. The second option is to call from your phone but then you have to navigate automated voice response hell. I certainly prefer making payments online, and in fact, if you call their phone payment lines, they tell you to pay online. But here is the catch.
The T-Mobile Prepaid refill webpage is missing the CVV2 number field, so your transactions will keep getting rejected by VISA/Mastercard/your bank.
I tried twice to pay online, and both the times, the website told me the transaction was not authorized. But when I check my credit card accounts, I saw a charge each for the 2 attempts I made. So, I called the customer service line, and after 15 mins of navigating menus and call transfers, I finally reached a representative who told me that my bank rejected the transaction for INVALID SECURITY CODE! Invalid security code? I didn’t even enter a security code! Here is the form it presents me:
So, after I was done paying over the phone, I asked the representative to transfer me to some department where I can at least file a bug report so they fix the problem. After another 3 call transfers, the only answer I got was there is no way to file a complaint/bug report. All they have is a catch-all email address that collects people’s ‘grievances’. I don’t have a grievance – I have a genuine bug report to file that actually helps T-Mobile make more money (it costs less to process a transaction over the web than by phone or in store).
What nimrods!
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They are a bunch of friking idiots. Maybe they truly do not want our money because it’s a pain in the ass just to try and give them money. Idiots I say, IDIOTS…………..
I am trying to refill online and it goes in circles, constantly sends me to sign in again. I cannot even put in my credit card number. I complained to them about this same issue months ago and they told me they were working on fixing their site.
I have had a similar problem with TMobil. I was signed up for the $30/mo. 1500 talk/text plan and also signed up for auto refill from my checking account. Twice now I have run out of minutes before my auto-refill date, and Oh what a bunch of bullshit you have to go through to get your phone up and running. First and foremost, you have to actually let the phone run out before they will even consider refilling it. Secondly, you can refill your ‘account’ all you want but that does nothing to actually get the phone up and running again. Then they come on and try to get you to change your plan because this one doesn’t provide the service you desire…..??? I finally have gotten it up and running but now I have a new auto refill date and no surefire method of refilling if this happens again. TMobile is sneaky and up to no good.